Terms and conditions

Terms and conditions

Last updated: Jan 11 2021

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the flwr.co.nz and .nz website (the “Service”) operated by FLWR Limited (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Bouquet delivery service returns and refunds

We are committed to bringing you the freshest flowers; none of our selections are stored in our studio for multiple days. Our floral assortments are delivered to us by individual orders. However, we understand that it is possible that you might be unsatisfied with the quality of the delivered product. In case if the flowers delivered did not last for at least 3 days from the delivery date and the proper care as stated in our FAQ was provided, please contact us via email at elena@flwr.co.nz or by phone at 021 081 75961, we will be happy to replace the order.

Orders which have not yet been arranged can be cancelled and refunded free of charge.

Refunds can only be made to the credit card that was used for the online transaction. Refunds might take 1-5 business days to be completed.

Payments policy

All pricing on this website is in New Zealand Dollars (NZ$) and includes Goods and Services Tax (GST) of 15%. Payment types accepted are Visa, MasterCard, and American Express. Transactions will be billed in New Zealand Dollars (NZ$). You will need to submit your credit card details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of an order.

A courier shipping fee is added to all orders. Shipping will be calculated on your order, dependent on the delivery address. Shipping fees will be specified during checkout before your order is confirmed by you and processed for payment. Delivery charges include NZ Goods & Services Tax (GST).


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

Wedding services terms & conditions

flwr will work to the highest standard to produce your order to your specifications

a 25% non-refundable deposit is required to secure the booking. By paying the deposit your are:

a. Confirming the order
b. Accepting these terms of conditions
c. Accepting the quotation and all that it sets out

balance is payable 21 days prior to the event. Non-payment will result in the booking being cancelled. The payment is non-refundable.

in the case that the event is cancelled or postponed, you will be billed for the cost of the services and materials up until that time, if such costs are greater than the deposit amount

seasonal changes of flowers, natural disasters or damage to flower grower’s crops are out of our hands. We will act in good will and exacting professionalism to produce your order as it has been quoted. Any changes to orders due to availability of stock will be made aware to the client as soon as we learn of it and further options will be discussed

any vase-ware or other accessories that have been provided to you must be returned to flwr next working day following the event. Should vase-ware or other accessories become lost or damaged, you will be charged with the replacement cost

please note that all the imagery provided in this proposal is indicative only, to give you an idea on overall mood and style

COVID19 and force majeure

In the event of a force majeure, COVID19 or other pandemics-related lockdowns, or similar situations, if the event is cancelled, postponed or the scope of work needs to be reduced, you will be billed for the cost of the services and materials up until that time (according to the originally agreed quote), if such costs are greater than the deposit amount

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by FLWR. FLWR has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that FLWR shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact Elena Verbo at elena@flwr.co.nz.